Viator Coffee Co. Return & Refund Policy

Last updated: Dec 2, 2025

At Viator Coffee Co., we put a lot of care into every bag we roast and every product we create. If something isn’t right, we’ll do everything we can to make it right. Below is our standard return and refund policy based on common industry practices.

Roasted Coffee

Because coffee is a perishable product, we cannot accept returns on roasted coffee.

However, we can help if:

• Your order arrived damaged

• You received the wrong item

• Your package was lost in transit

If any of these happen, please contact us at hello@viatorcoffeeco.com within 7 days of delivery, and we’ll replace or refund the item.

Merchandise & Equipment

Includes apparel, mugs, brewing gear, and accessories.

We accept returns or exchanges on unused, unopened merchandise within 30 days of delivery.

To qualify:

• Items must be unused and in original packaging

• Proof of purchase is required

• Customer is responsible for return shipping unless the item arrived damaged or incorrect

Refunds will be issued to the original payment method.

Gift Cards

All gift card purchases (physical or digital) are final sale and non-refundable.

Mobile Coffee Services (Events & Catering)

Deposits

Event deposits are non-refundable but may be transferable to another date if requested at least 60 days before the event and subject to availability.

Cancellations

• Cancellations made 60+ days before the event may apply the deposit toward a future booking within the same calendar year.

• Cancellations made within 59 days of the event forfeit the deposit.

• Full payments made in advance may be partially refundable depending on catering costs already incurred.

Order Issues

If there’s a problem with your order (missing items, wrong items, damaged shipment, etc.), please email us at hello@viatorcoffeeco.com within 7 days and include:

• Your order number

• A brief description of the issue

• Photos of any damage, if applicable

We’ll respond quickly to make things right.

Shipping & Delivery

Shipping fees are non-refundable except in cases where we made an error or the product arrived damaged.

Questions?

We’re here to help. Reach out anytime at hello@viatorcoffeeco.com.